Privacy Policy

Last Updated: 18 February 2025

Introduction

SNDY Tracks Adventure Therapy ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. We recognise the importance of trust and confidentiality in our services, and this policy outlines how we collect, use, store, and disclose your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

Information We Collect

Personal Information

We collect personal information to deliver our adventure-based counselling services. This may include:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Residential address

  • Medical history and physical activity history (where relevant)

  • Emergency contact details

  • National Disability Insurance Scheme (NDIS) or other funding information

Usage Data

We may collect information automatically when you interact with our website, including:

  • Your device’s Internet Protocol (IP) address

  • Browser type and version

  • Pages you visit and time spent on our website

  • Date and time of your visit

Sensitive Information

In some cases, we may collect sensitive information related to health conditions, disability support needs, or mental health concerns. This information is handled with the highest level of confidentiality and is only used to provide the best possible care and support.

How We Use Your Information

Your personal information is used to:

  • Provide and manage our adventure-based therapy services

  • Process bookings and tailor therapy sessions to your needs

  • Communicate important updates, safety information, or changes to our services

  • Manage client records and administrative functions

  • Comply with legal and regulatory obligations

  • Improve our services based on feedback and usage trends

How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • With Service Providers: Trusted third parties who assist in the delivery of our services (e.g., booking platforms, administrative support).

  • With Health and Support Professionals: If required for your therapy and with your consent.

  • Legal Requirements: If required by law, court order, or to protect the rights and safety of SNDY Tracks and its clients.

  • Business Transactions: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.

Data Security and Storage

We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access. Information is stored securely in electronic and/or paper-based records, with restricted access to authorised personnel only. While we strive for robust security, no online transmission is 100% secure.

Cookies and Online Tracking

We use cookies to enhance your browsing experience. Cookies help store preferences and improve website functionality. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Third-Party Links and Embedded Content

Our website may contain links to third-party websites or embedded content (e.g., videos, images, articles). These third-party sites have their own privacy policies, and we encourage you to review them.

Telehealth Services

For clients engaging in telehealth sessions, we take steps to ensure privacy, including:

  • Providing secure links and passwords for video consultations.

  • Conducting sessions in private, controlled environments.

  • Informing clients of best practices for maintaining privacy during telehealth appointments.

Your Rights and Choices

You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccurate or outdated information.

  • Withdraw consent for marketing communications.

  • Request deletion of your data where legally applicable.

To exercise any of these rights, please contact us at info@sndytracks.com.au.

Complaints and Concerns

If you believe we have not handled your personal information in accordance with this policy, you can lodge a complaint by contacting us. We will respond promptly and work to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and your continued use of our services constitutes acceptance of any changes.

Contact Us

For any questions or concerns about this Privacy Policy, please contact us at: